At best88, we believe that the fun of playing must go hand in hand with responsibility. This page is your complete guide to help you maintain healthy gaming habits, recognise early warning signs, and make use of the control tools we provide.
We believe every member deserves an enjoyable gaming experience without having to worry about negative impacts on their daily life.
Set daily or weekly time limits directly in your account. Once the limit is reached, the best88 system will automatically send you an alert so you stay aware of your playing duration.
You can set your own daily, weekly, or monthly deposit limits. These limits help you manage your spending within what you can afford without feeling pressured.
Need a short break? Activate a cool-off period from 24 hours up to 6 weeks. During this period, your account cannot be used to place new bets.
If you feel the need to stop completely, the self-exclusion option is available for a period of 6 months, 1 year, or permanently. We will block your account immediately.
You can choose to opt out of receiving any promotional emails, bonus notifications, or marketing offers from best88 at any time through your account settings.
Our responsible support team is available 24/7 via live chat. We are trained to help you find the right resources without any judgment.
Malaysia Addiction Helpline: 1-800-88-1889
(Free, 24/7)
Responsible gaming refers to a healthy and balanced approach to online betting and casino activities. It means you play purely as a form of entertainment, not as a way to solve financial problems or escape from life's pressures.
At best88, we see every member as an individual who deserves a safe and enjoyable gaming experience. That is why we invest in protection systems, self-control tools, and comprehensive support programmes to ensure gaming remains a positive activity.
Responsible wagering involves three key principles: self-control, budget management and risk awareness. When all three elements are present, you can enjoy gaming without worrying about it affecting your daily life.
Remember: Betting should be entertainment, not a source of income. Every game has a house edge — play for fun, not for guaranteed long-term profit.
Recognising the early signs of a wagering problem is the most important first step. The sooner you are aware, the easier it is to seek help and change your habits. Here are the signs you should take seriously:
Financial Signs
Emotional & Behavioural Signs
Social Relationship Signs
Psychological Signs
If you identify two or more of the above signs in yourself or a loved one, do not delay — contact the best88 support team or seek professional help immediately.
Answer the following questions honestly with yourself. This is not a judgement test — it is a tool to help you objectively assess your relationship with betting.
Have you ever played with money that should have been used for daily needs such as rent, bills, or food?
Have you ever gambled longer or with a larger amount than you originally planned?
Do you feel the need to hide your betting activity or the amount of money you spend from family members or friends?
Have you ever tried to stop or reduce your wagering but failed to do so?
Do you play to escape from problems, work stress, or feelings of discomfort?
Have you ever borrowed money or sold something to fund your wagering?
Do you feel anxious, irritable, or uncomfortable when you are unable to play for a few days?
Have you ever continued playing after a big loss with the intention of "chasing back" the money you lost?
Has betting started to affect your work performance, studies, or personal relationships?
Have you ever felt guilty, ashamed, or regretful after a long wagering session?
How to Interpret Your Answers:
0–2 Yes: Low level — keep up your healthy playing habits.
3–5 Yes: Moderate level — consider using best88's self-control tools.
6+ Yes: Serious level — we strongly encourage you to seek professional help immediately.
Best88 offers a comprehensive suite of self-control tools, accessible directly through your account settings. All tools are free, easy to activate, and take effect immediately.
Set the maximum amount you can deposit per day, week, or month. Once the limit is set, the system will automatically decline any deposit that exceeds it.
Limit the amount of time you spend playing each session. Once the time limit is reached, you will receive a notification and your gaming session will be ended automatically.
Activate a break period to give yourself time to think and rest from betting without having to close your account entirely.
For those who need a more decisive step, self-exclusion fully blocks access to the best88 platform for the chosen period.
Activating self-control tools at best88 is simple and can be done in just a few steps. You do not need to contact customer support to use most of these tools.
Log in to your best88 account using your username and password. Make sure you are using your personal device.
Click the profile icon at the top right corner and select "Account Settings" or "Security & Limits".
Navigate to the "Responsible Gaming" section and select the control tool you wish to activate.
Enter your desired limit and confirm via email or OTP. The limit will take effect according to the selected tool type.
If you encounter any difficulty activating the control tools, or need immediate assistance, contact the best88 support team via 24/7 live chat. We will assist you promptly without any additional questions.
In addition to using the control tools provided, here are some practical tips to help you maintain a balanced and enjoyable playing habit at all times.
Here are answers to questions frequently asked by best88 members regarding responsible gaming and self-control tools.
If you or someone you care about needs professional help, the following resources are available free of charge and confidentially in Malaysia.
National Helpline
Talian Kasih – Malaysia Department of Social Welfare
1-800-88-1889
Ministry of Health Malaysia
Counselling & Mental Health Services
Health Helpline: 1-800-88-1000
Gamblers Anonymous Malaysia
12-step programme for gambling addiction recovery
Meetings available throughout Malaysia
Join the growing best88 community and enjoy a wide variety of casino games, sports betting, and bingo in a safe, fair, and fun environment. Use our control tools to ensure your gaming experience always stays positive.